OUR INSTITUTIONAL QUALITY POLICY
The oral and dental health services provided at our institution are delivered with priority given to patient and staff safety, in accordance with national health legislation, the Health Quality Standards (SKS), the Health Facility Assessment Standards (SDS) and the Health Accreditation Standards (SAS), and within the framework of patient-centred, scientific, ethical and evidence-based practice.
Within this scope, our institution commits to:
- Effectively applying the quality management system in the planning, implementation, monitoring and evaluation of health services; monitoring process performance through indicator cards, data analyses, internal assessment results and management review meetings; and carrying out continuous improvement activities based on the findings,
- Integrating a risk management approach into all processes to ensure patient and staff safety; identifying and analysing risks through risk analyses, incident reporting systems and Corrective and Preventive Action records; and regularly evaluating the effectiveness of the actions taken,
- Regularly monitoring feedback through surveys, complaint/suggestion systems and satisfaction analysis reports in order to increase patient and staff satisfaction, and turning the results into improvement work shared with the relevant units,
- Monitoring the compliance of our services with current legislation, ethical principles and professional standards through internal audits, document control processes and on-site assessments, and systematically addressing non-conformities,
- Establishing standards to improve quality in patient care and treatment processes, and continuously improving them by tracking clinical quality indicators, patient safety incidents and process analyses,
- Preparing training plans to develop the knowledge and competence of our staff, and monitoring training effectiveness through attendance records, training evaluation forms and performance results,
- Regularly monitoring institutional efficiency indicators, financial analyses and consumption rates to ensure the effective and efficient use of resources, and taking the necessary measures to prevent waste and ensure sustainability,
- Monitoring and improving access to services through appointment systems, service utilisation rates and waiting-time analyses in order to provide accessible, equal and fair health care,
- Ensuring the continuity of the quality management system in order to achieve our institutional aims and strategic objectives; regularly evaluating system performance through management review meetings, performance reports and target achievement analyses; and planning and implementing the necessary improvements.